Reports - problem retrieving the data for the specified report and template

+2

when a particular user opens their workspace then goes into reports and clicks on any process the following error is returned.

There was a problem retrieving the data for the specified report and template please review the report, or make sure that the template exists.

How is this problem fixed?

+4

Hi Xander,

Would you please try this:

Please make sure you have the K2Log DB backed up first. and run these sql scripts

delete from _Template where username = '[User]'

delete from _TemplatePages where username = '[User]'

delete from _UserSetting where username = '[User]'

delete from _UserView where username = '[User]'

Where example of [User] is DomainAUserX who is having problem with Workspace

Then try to browse report again,

Hope this helps.

+2

It worked... after exiting out and going back in.
All filters are gone now but they can be recreated.
Thanks.
your help is much appreciated.

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