Skip to main content


 

Symptoms


Remove notification for approval
 

Diagnoses


If user successfully do the task, example reply in email with "Approve", they will be get the notification email to inform that the task successfully, as below

"You successfully completed the Approval task with the 'Approve' action."

How to remove this feature?, we only need notification if the reply is incorrect.
 

Resolution

Kindly follow the steps below to achieve this:
1. Make a backup of the K2HostServer.exe.config file (eInstall Drive]K2 blackpearlHost ServerBin) to a different directory
2. Open the config file on notepad
3. Look for this entry under
4. Under it, you will find:

5. Edit that line to:

6. Save the changes
7. Restart the service




 

The resolution was missing all the important screenshots and I found another post with the written instruction:

http://community.k2.com/t5/K2-blackpearl/SmartActions-Responce-Emails-You-successfully-completed-the/m-p/85668#M26234

There is a way to disable these messages. It involves editing the K2HostServer.exe.config file.

In the K2HostServer.exe.config file, under <SmartActions><Messages>, you will see a list of SmartActions reply messages. Look for the following key:

<actionExecuted filename="TemplatesMessagesSmartActions.ActionExecuted" >

And change it to...

<actionExecuted filename="TemplatesMessagesSmartActions.ActionExecuted" enabled="false"/>

Restart your server and no more "ActionExecuted" email replies will come through.

Ian


Reply