Symptoms

We have work items that have been redirected from person A (who no longer works in the company) to person B and appears in the "Allocated" state for person B. Person B is not able to open the worklist item through smartforms client. Through the management console we are not able to "Release" the worklist item. Is there a tool/script that we could use to release the worklist items in production?
 

Diagnoses

When we redirected an item in the open state from userA to userB(using client API) and when we try redirecting from userB to userA or userC using management API, the item was in the "Allocated" state. We noticed that while attempting to call redirect using management API, the worklistitemID = 0 (even when we do GetworkListItems the worklistItemId = 0).
 

Resolution

We resolved this by impersonating user B and using the client API for redirection.