Hi all I'm fairly new to K2. I wondered if anyone could offer a simple solution outline to a requirement to raise an alert if a workflow doesn't complete (based on a Process level datafield value which is a string) in a given number of days from the workflow starting.
Should I do this on a line rule connected to the start object?
Seems simple I know but can't get my head around the best way to implement it.
Thanks in advance
I would ask what you imply by "raise an alert". You could use escalations as the driving force. I would recommend this article. It helped me out greatly.
http://www.k2underground.com/blogs/blacktop/archive/2008/07/09/default-outcomes-in-escalations.aspx
Clint
Hi thanks for taking the time to answer. I want to basically email a person, or group of people if the workflow as a whole has not been completed in a given time period. I'll look at the link you provided. If you have any more ideas after reading my comments please post them here.
Again thanks for offering some assistance. Much appreciated.
If it's as simple as send an email, I would recommend making the process level field as part of the outcome of an activity (since it seems that the process level field will be altered at some point in time). Then you could funnel the state of the workflow into an activity. You could then set an escalation to occur after the 5 days for the activity, and repeat if needed. Here's a link on escalations and emails.
http://blogs.claritycon.com/blogs/tim_byrne/archive/2007/12/04/3526.aspx
Clint
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