Symptoms

PDF Converter, increasing the Conversion Delay on the PDF Converter to allow large forms to be built to convert to .PDF's, this works well on dev environment, but when I deploy to the live server, I get an error

 

Diagnoses

Error when executing the PDF converter

Message: Failed to convert HTML to PDF. ServiceName: PDFConverterService ServiceGuid: 99ae73bf-b5df-44dd-932e-615bb343585b InnerExceptionMessage: Message: Failed to convert URL to PDF. ServiceName: PDFConverterService ServiceGuid: 99ae73bf-b5df-44dd-932e-615bb343585b InnerExceptionMessage: Message: Conversion error: WebKit Navigation timeout. ServiceName: PDFConverterService ServiceGuid: 99ae73bf-b5df-44dd-932e-615bb343585b InnerExceptionMessage:
 

Resolution


In the Hostserver.config file, eProgram Files]K2 blackpearlHost ServerBinK2HostServer.exe.Config , make sure that you have the following node or please add it: