Hi,

I am new to K2 Blackpearl and wanted to know what is the best way to implement the functionality of sending an email notification when a process hits the error state. I have browsed through the forum and found the K2 PENS (Process Error Notification Service) post. But this one is a reactive solution - the PENS service will run at periodic intervals to scan the k2 process instances and send email for those in error state. This means that based on the interval, one would get notified of the error only a few minutes after it has occured.

Is there another solution whereby an email is sent as soon as a process hits error state (like an event based notification)? Can this be achieved through the "Notification Events" wizard in the K2 Workspace? Is there an out-of-the-box way to achieve this in K2 Blackpearl?

Any help will be deeply appreciated. Thanks a lot.