Symptoms
We are trying to add a K2 for SharePoint app to a new SharePoint environment after installing the K2 for SharePoint on server and it gets added successfully to the site, but when we click on the app to register it displays the page not found page. we have added the binding in the IIS for the site but its still not working.
Can you please help what can be the problem.
Diagnoses
we made sur the following instructions were followed:
1.https://help.k2.com/onlinehelp/K2ForSharePoint/ICG/4.6.11/default.htm#Install_Topics/Before/before_you_begin.htm#Before
2.https://help.k2.com/onlinehelp/K2ForSharePoint/ICG/4.6.11/default.htm#Install_Topics/Before/Prereq_Checklist.htm
3.https://help.k2.com/onlinehelp/K2ForSharePoint/ICG/4.6.11/default.htm#Install_Topics/Before/SecurityAuth.htm
4.https://help.k2.com/onlinehelp/K2ForSharePoint/ICG/4.6.11/default.htm#Install_Topics/Before/Permissions_AppCat.htm
5.https://help.k2.com/onlinehelp/K2ForSharePoint/ICG/4.6.11/default.htm#Install_Topics/OnPrem/On-Premises_Installation.htm%3FTocPath%3DInstall%7CSharePoint%25202013%2520(On-Prem)%2520Installation%7C_____0
---------------
i found the following error which indicates a permission issue
"
15001 Does not have central admin. Launching K2 SP Config skipped.
"
---------------
we checked that The first time you run the registration wizard on any Site Collection, you must run it with an identity that is a Tenant Admin (subsequent installations require Site Collection Administration rights), not doing so causes the Registration wizard to fail when uploading the K2 for SharePoint App.
-------------
lastly upon running fiddler we found that the app it is trying to connect to a separate SharePoint environment (IP aaa.bbb.ccc.90 ) and getting error, while actually the SharePoint environment where the app is added is aaa.bbb.ccc.107. app domain 'BlaBladomain.com' configured in the central admin is mapped to two SharePoint environments
------
Kindly map a separate app domain for the new SharePoint environment because
you cannot use same app domain im multiple environemnts
Resolution
I asked the customer to map a separate app domain for the new SharePoint environment, cannot use same app domain im multiple environments
Regards,
Bashar Adas
