Symptoms

First, we run Setup Manager to update the expired development license, got a warning message but successfully repaired.

After start K2, we have error message: Realm ‘https://k2.denallix.com/Designer/’ has no issuers configured for login
when trying to access the Smartform Designer using link: https://k2.denallix.com/designer

(No issue found before update new license)

_Already tried
- IIS Reset
- Restart K2 Server

_Workaround
We found workaround to access the Designer below:

1. Access a request form and login. ghttp://k2.denallix.com:81/Runtime/Runtime/Form/FormWorkspace/]
2. Open designer link on the same browser, it’s working. rhttp://k2.denallix.com:81/designer/]

 

Diagnoses

User's environment has been configured to use SQLUM. Form authentication should be used together with SQLUM, but upon inspecting the Identity.ClaimIssuer table, it was discovered that Windows Authentication has been set as the default login method while Forms Authentication has been disabled.
 

Resolution

User is using SQLUM with Forms Authentication. Upon inspecting the Identity.ClaimIssuer table, it was discovered that Forms Authentication had been disabled and Windows Authentication had been enabled instead.

To fix this, we ran a SQL script to update the Identity.ClaimIssuer table so that the UseForLogin column is set to 0 for Windows Authentication and 1 for Forms Authentication.