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Hi All!

Using Nintex workflows 2010 with SharePoint 2010 - I have both a Site workflow with an email notification and a List workflow with a task notification exhibiting the same strange behavior.  The From email address in the published workflow is <system>@<domain> however users receiving emails see <system>-pilot@<domain>.  The -pilot is not in the current From field in either workflow. I tried also updating the body text to add some blank space in case a simple from email update is ignored by Nintex, but that did not work either.

Are there any known issues with the From field or email in general?  Is this caching somewhere?

Thanks!!

Erin

Hi,

Can you inspect the headers of the messages and post them here?


The server names and IPs I work with are confidential so unfortunately I

can't post them, but I can confirm the "-pilot" in the real email header's

From, Sender, Reply-To and Return-Path attributes. Is there something else

good to confirm or look at in that header info?

On Wed, Dec 17, 2014 at 3:25 PM, akrasheninnikov <community@nintex.com>


Does Nintex store workflow design data in an xml or some other type of file that I can inspect to ensure what I see on the UI is actually saved to the backend?


You can export the workflow definition - it will be xml encoded in xml.


The exported definition also does not include the "pilot" term and contains

the email address I'd like the notifications to be from. I'm going to

follow up with my exchange team to see if there is a translation happening

there. Other thoughts on where to look are welcome! happy.png

On Thu, Dec 18, 2014 at 10:56 AM, akrasheninnikov <community@nintex.com>


If you have not customized the From line in the email action, it should take the address that can be overwritten in a few places. First check the Global Settings in the Nintex Workflow Settings in Central Admin. Here you can override the From and Reply-To address and can be different from the Farm's From address in Outgoing email settings. Also, each web application can have a separate outgoing email setting. 

Review these three areas and see if anything comes up there.


Yes, I agree with Andrew! I was initially suspect of the Global Settings in the Nintex Workflow Settings in Central Admin.


Thanks Andrew, I'm trying to check those now (I don't have direct access to

Central Admin so tickets must be submitted, etc. happy.png

On Sat, Dec 20, 2014 at 10:55 PM, andrewg@intellinet.com <


Out of curiosity while I'm waiting on my ticket, if the global settings

contains the "-pilot" email, shouldn't a specification of a different email

in the workflow task override the global setting?

On Mon, Dec 22, 2014 at 12:12 PM, Erin Cornette <erin@mannakeegroup.com>


Can you post the email headers with redacted server names "XXX.contoso.com" and IPs "0.0.0.0"? Maybe you could trace the source of change from the headers. There's likely a mail server that has a rule to append such "-pilot" suffix to messages sent from specific subnets/senders, etc.

See Address rewriting on Edge Transport servers: Exchange 2013 Help for example.


See below. I tried to respect the varaibes aaa,bbb,ccc,xxx,yyy,zzz, etc so

when they repeat in the snippet below, it was a real repeat in the original

header

Received: from xxx by

yyy with Microsoft SMTP Server (TLS)

id zz Wed, 17 Dec 2014 19:40:19 +0000

Received: from aaa by

xxx with Microsoft SMTP Server (TLS)

id zz Wed, 17 Dec 2014 19:40:04 +0000

Received: from bbb by

ccc with Microsoft SMTP Server id

zz Wed, 17 Dec 2014 19:40:03 +0000

Message-ID: ddd

Received: from fff by

bbb with ESMTP; 17 Dec 2014 19:40:04 +0000

MIME-Version: 1.0


Could have been more helpful... Okay, so try to ask around about the edge address rewrites. No other help I can provide here, it seems.


Yes, The From address in the individual Send Email action will override the global setting.


Alrighty - my ticket response is that the default from addresses are NOT

that pilot address. And as we've mentioned here, the individual work flow

task doesn't have the pilot address either. Any suggestions on how to

trace where that is coming from?

On Mon, Dec 22, 2014 at 2:36 PM, andrewg@intellinet.com <


If they can confirm in all areas I listed that the Pilot is not there, and it is not in the Send Notification action itself, it can only be added by an SMTP service on the sever itself. Or exchange is automatically doing this. There are no other configurations or changes made by Nintex when the email is on the way out.


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