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Symptoms


Multiple Emails Sent
 

Diagnoses


Unable to get workflow to properly send an email.
We set up a workflow off of the form, however it triggers an email every time a control on the form is changed rather than when the form is submitted resulting in multiple emails being sent with incorrect or blank data.
 

Resolution

In the start rule, the wizard was targeting the drop-down control for the workflow launching step. So, every time the drop-down was accessed, the workflow would launch. We changed it to target the submit button instead.




 
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