"The number of installed licenses for K2.net 2003 has been exceeded. The task item could not be allocated to the destination. Contact your administrator"
We do not have 10 users accessing the box at any time, so I'm not sure why we are getting the message.
How can I see what users/processes are using up licenses so that I can try to diagnose the cause?
I need to know how to see what users are eating up licenses.
We do not have more than 10 users hitting the test box at any one time (this happened for us with 1 user this morning) and we don't have more than 10 processes assigned to different users at any one time (we might have 20 processes going at any one time, but they are all assigned to about four users).
For example:
- Process 1 goes to Bob and Jeff, which then completes
Process 2 goes to Bob and Sally, which then completes
Now using 3 Licenses (added new user Sally)
Whether or not processes complete or stay active, the count will never decrease - but it will increase once new users are encountered.
No, starting a process does NOT take up a license.
If however you use "Originator" later in your process as a destination user, each and every person that starts a process instances, will also occupy a license.
Does this make sense?
Ockert
thx for the info. As I usually use originator again in a later step of a process it seemed to me that already the initiation takes one license.
Can you update the broken link to this topic please?
thanks,
Neil
I was curious if you resolved this. I'm getting the error "the number of installed licenses has been exceeded. The task item could not be allocated to the destination.".
I tried clearing all process instances from the server and restarting the k2 service. I also tried a couple K2 management options under License Management with no success.
Any help would be greatly appreciated.
I manually deleted all items from the SmartBox work item tables and restarted the server and I still get hit by the license error:(
Just realized this is the 2003 forum so I reposted in the BlackPearl form, sorry to cause any confusion. BlackPearl thread is here:
http://k2underground.com/forums/24934/ShowThread.aspx#24934
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