Symptoms

I used the package and deployment tool to copy over forms and views from DEV to QA. When I opened the form in QA and I selected a View from the Form and then clicked on View : EDIT it opened the view but the layout was not visible.
Even though I've tried to Package and deploy again and selected create New version of view, I still can't see it.



 

Diagnoses

one user was unable to see the layout of views in edit mode.
some how the width of the layout was saved very low.
 

Resolution

1- Go to The K2 database

2- Go to “Form.UserProfile” table and get the ID of your account by executing this query:

Select ID
From /K2].mForm].[UserProfile]
Where UserID = ‘K2:DomainUser’

3- Go to “Form.UserSetting” table and get the ID and the view width setting value by executing this query

Select ID, Name
From NK2].bForm].oUserSetting]
Where ProfileID = ‘The user profile ID’
AND Name = ‘ViewDesignerToolboxPaneWidth’

4- Take a screenshot of the previous query then execute this update statement:

Update eK2].bForm].rUserSetting]
Set
SValue] = ‘200px’
Where ID = ‘The retrieved ID from the previous query’