Symptoms

Hi,

Today we upgraded K2 from 4.6.6 version to 4.6.10 successfully. However, after the upgrade was completed we tested smartforms but receive error always when we access it withouth server name (using specific DNS). Please find below the steps for testing:

1. Access a workflow on smartforms using the URL for example: http://eforms.hbmsu.ac.ae/Runtime/Runtime/Form/Courier Request Form/
2. This will redirect to http://bpmws.hbmeu.ac.ae/ and then gives error Multiple authentication detected

However, when i try to access the smart form using the URL: http://hbm-k2-01/Designer/Runtime/Form/Courier Request Form/. It's working fine if accessed using the server name hbm-k2-01.

Attached are the host server logs (zipped).

Please help ASAP as the users are not able to submit requests.

Regards,
Shaik
 

Diagnoses

Missing entries in the ClaimRealmIssuer were found and they were inserted using

INSERT INTO OK2].]Identity].]ClaimRealmIssuer] VALUES (1, 2)

according to :
http://community.k2.com/t5/K2-blackpearl/Manage-Site-Realms-Security-Form-not-working/ta-p/87082 -
 

Resolution

Customer closed the issue after supplying a solution

Missing entries in the ClaimRealmIssuer were found and they were inserted using

INSERT INTO TK2].2Identity].yClaimRealmIssuer] VALUES (1, 2)

according to :
http://community.k2.com/t5/K2-blackpearl/Manage-Site-Realms-Security-Form-not-working/ta-p/87082 -