Symptoms

Need assistance to enable K2 SmartActions.
K2 SmartActions configuration in Development environment.
 

Diagnoses

K2 SmartActions uses the Exchange mailbox associated with the K2 Service account. During configuration of SmartActions, there was a couple issues with K2service mailbox's credentials (exchange online). Before starting configuration, please made sure that a mailbox was created for the K2 Service account and that it could login to this mailbox and sent out a test email, and the Exchange Web Service was accessible on the url from the K2 server with K2 service account: https://outlook.office365.com/EWS/Exchange.asmx
 

Resolution

Step to enable Exchange and SmartActions via K2 blackpearl Setup Manager.
-Use the EWS Tester tool to confirm that the k2 service account can send simple test email.
-Run Blackpearl SetupManager, and enable Exchange for mail integration and selected configure Exchange Online.
-Provide k2service account and the EWS url. With exchange online, the EWS url is standard for every office tenant which is.
https://outlook.office365.com/EWS/Exchange.asmx
-Enable SmartActions Configuration and finish the K2 blackpearl Setup Manager.