Hi All,
I know many people struggle with K2 Notifaction Emails that are not been sent but email events are been sent.
An example is an error experienced below:
61007 Permanent failure sending message InfoPathClientEvent Notification: System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
The part in red can be replaced with which ever type of event it is and the bold is the actual error that is involved.
Resolution:
Step 1: Check to see SMTP is working
-> Open command Prompt (Start Run type 'cmd' and hit enter)
-> Then type
telnet mail.domain.ext 25
You should receive a reply like:
Trying ???.???.???.???...
Connected to mail.domain.ext.
Escape character is '^]'.
220 mail.domain.ext ESMTP Sendmail ?version-number?; ?date+time+gmtoffset?
You will then need to delcare where you are sending the email from:
HELO
You will recieve something like
250 dlx.denallix.com Hello xfe80::c0a8:1c8%13]
If version prior K2 BlackPearl 4.6.5
Download Connection String Editor from
http://community.k2.com/t5/K2-blackpearl/K2-Connection-String-Editor/ba-p/985
Copy version ConnectionStringEditor.exe to C:Program Files (x86)K2 blackpearlHost ServerBin from the K2ConnectionStringEditorV2.zip folder.
Step 2: Check TLS is 'None'
We looked at the connection strings using the Connection String Editor and noticed that the SMTP server was incorrectly configured. Mauricio changed this to use the correct Host name value, and changed TLS to "none". This required a restart of the K2 Service .
