Symptoms

When the form initializes, a dropdown list that should contain values based on a filter contains all values, and ignores the filter. A second drop down list on the same form configured the same way behaves correctly
 

Diagnoses

- We tested the SmartObject that was the data source for the dropdown list using the SmartObject Service Tester, and were able to return the correct results using the same input filter, which meant this was likely an issue with the rules on the form.

- We created a new view using the same rule to populate a drop down list, and that worked correctly, meaning it was specific to that form/view.

- We ran the view and experienced the same behavior, meaning the issue existed in the rules at the view level.
 

Resolution

We looked at the "When the view is initializing" rule and found that there was a duplicate rule at the bottom that was overwriting the initial populating of the dropdown list. We disabled the rule and ran the view, and it loaded the information correctly.