K2 Event Notification Body Appending Garbage


Badge +1

Hi,


We've set up an event notification for one of our SharePointEvents and it sends without a problem. Message format is HTML.


The problem is it appends all dynamic content (Smart objects etc.) of the body to the end of the email again.


Below is an example of the body set up per the event settings in k2:



You have been assigned a task.


The document, [itemname] has been [if statment returning strings "edited" or "created"] to review the task / document.



Requested by : [User]


Note: 


Please add a comment should the document need to be amended.


And this is what the email comes through as:



You have been assigned a task.


The document, [itemname] has been [if statment returning strings "edited" or "created"] to review the task / document.



Requested by : [User]


Note: 


Please add a comment should the document need to be amended.


[itemname][edited/created][user]


Do any of you have an idea why the above is being appending the the body of the email notification?


Appreciate any help offered. Thanks,


Sean


5 replies

Badge +6

have you tried to delete the event and re-create it from scratch?

Badge +1

Trying it now! Will let you know.

Badge +6

make sure you change the content a little bit so that you know for sure that the new changes took effect. If cant see the new changes, Delete the notification from Public Folder > Workflow Notifications > [name of workflow process] and redeploy the process. You will see the changes.

Badge +1

Thanks alot for the reply! Recreating it seemed to have work. However, it's now happened again to another event that was previously working... It's turning into a never ending battle where I recreate the one and another breaks.


Does anyone know what might be causing this? It's becoming really frustrating!

Badge +6

We had simillar issue. It was resolved by updating the process.


To update the process. Right click on the process canvas and click, 'Update design template' select the root node and hit 'Finish'. This will resolve the error.


Thanks,

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