Symptoms

We noticed that when the user click on the drop down list of the request and key in any letter to shorten the finding and click Enter. When submit the request, it will not be saved to the database.

 

Diagnoses

Upon testing, it is noticed that when a user clicked on a drop down list control, then proceed to enter a key to shorten the search, the control will highlight the first value that matches the entered key. After that, when user clicked away from the control, the drop down list control will display the highlighted value. User thinks that the value has already been selected and proceed to submit the form. When opening the form again, the user noticed that the value is missing.

This might be a bug with the drop down list control. When the user clicked away from the control, the control should not display the highlighted value unless the user specifically selected the value.
 

Resolution 

A bug was logged for investigation. Workaround is to remind users to always explicitly select the value in the drop down list control, be it clicking on the value or hitting the 'Enter' key after the value has been highlighted.