Symptoms

We have a number of identity service related issues in the error logs. unfortunately a upgrade is not currently available for our platform.
As per the below thread in the support forum, we would like to request the hotfix so that we can apply it and try resolve some of the issues.

http://community.k2.com/t5/K2-blackpearl/Regular-Errors/td-p/59949

 

Diagnoses

 A SQL script on the identity.identity table needs to be run
 

Resolution

Resolution:
        
Please read carefully then apply:

-------------------------------------------------
on the SQL Server go to to the K2 database, see if you can locate the user in the Identity.Identity table by running the SQL query below: 

--Begin 
Use K2 
Go 

Select * From
Where FQN = 'K2:DomainUser'
--You may need to modify the query above to match the K2 database name for your environment. 
--End 

If the user account is still cached in the Identity table as per the result of the query above, disable it manaully by running th SQL query below: 

--Begin 
Use K2 
Go 

Update Identity]./Identity] 
Set Enabled = 0, Resolved = 0, ContainersResolved = 0

Where FQN = 'K2:DomainUser' 
--End

the identity table records should be handled with extreme care the identity table is a central to K2.
this issue of removing rows from this table will be handled in future versions of K2