Hi K2_Little_Bird

A couple of questions:

1. Is the user a direct member of the group, or are they a member of a nested group?
2. When was the user added to the group?

K2 uses an identity cache which is refreshed at regular intervals (usually every 8 hours). If the member was only added to the group recently then the cache may not have been updated since.

The cache also typically does not resolve nested groups due to performance issues. You can check this setting by looking at the User Manger settings in the workspace:

http://help.k2.com/onlinehelp/k2blackpearl/userguide/current/webframe.html#K2_UM_Settings.html

Hi Andrew Blinco,

Thank you for your help.

1. Is the user a direct member of the group, or are they a member of a nested group?     I'm sure the user is the direct member of the group.

 2. When was the user added to the group?   It was added many days ago.

Regards,

Little Bird

Hi K2_Little_Bird

One thing you can check is if the user is being returned as a member of the group from the AD Users SmartObject.

If you have not already, create an "AD Users" smartobject from the AD User service object under the AD Service2 service instance

Then run the GetUsersByGroup method on the smartobject, passing in the name of your group (domain/groupname) and see if the user is returned. This will tell you if K2 thinks the user is a member of that group.

Hi Andrew_Blinco,

Thanks for your help.

After I do as your suggestion I found that our users are not in this SG.

So they can't start the process.

Regards,

LB