Hello,

I'm currently trying to reproduce it in my environment.

Please tell me if you are in Nintex On-premises or O365 version.

Because in on-premises, I don't encountred any problem :

My column :

The email received :

If you select the richtext option in send mail action on the workflow all is ok when you call a rich text column on it.

Best regards,

hi Maxime

I guess I am on Nintex On-premises (our company only purchased Nintex Form and Workflow...I am Nintex On-premises?)

Thanks!

Zoe

Hi zoé,

On-premises means you run Nintex on your own server (intra-compagny).

If you are in O365 it means you use Office 365 (OnLine) with a Microsoft Account or other.

To find which one you use, please go to your workflow or forms designer and click help and about Nintex.

If you see :

You are in On premises.

But if you see :

You are in O365.

Tell me more about that, and we can see how to solve your problem.

Best regards,

Zoe,

If you need to Active Nintex in the Site Settings , then you are on premise

If you need to add an App in Site Content, then your are in O365.

Regards,

Christophe

ah!  Then I am O365, because I need to add an app and choose Custom List in order to use Nintex.

so is that mean if I'm O365, I can't have the Rich Text email to keep the original text format the user submitted on the form?

Thanks,

Zoe

it shows Nintex Forms 2013, but based on Christophn's info below, looks like I am O365

Zoé,

I have a tenant O365 to test it too.

I come back to you with a solution if I found ^^.

Thanks,

Zoé,

I just testing in O365, if I have the same problem as you but it doesn't.

But you right in O365 we don't have the option to select if you want to send a rich or plain mail. In my case it's html which used to send mail.

Maybe this option could be configured in your messaging software or in your sharepoint.

But in your first screenshot we can see the option (rich text in mail configuration). So, are you sure to be on O365 version of Nintex ?

Regards,

I do have the email format option for view in plain or rich text, but on the other hand, I can only access to Nintex if I create an app (and it has to be custom list) on the SharePoint.

So, I also confused, not sure what is the product Im using now..., let me check with the IT department tomorrow...

Thanks for helping anyway!

Cheers,

Zoe

Ok no problem,

We are hoping this confirmation for tomorrow.

Have a good day.

Hi Maxime,

IT said we are just Nintex (2013) on SharePoint... still possible to have a solution?

Zoe

Hi Zoé,

Please could you verify this informations on your environment :

1. Have you set correctly rich text option in the SharePoint column ?
2. This is a simple mail notification or a task email or other ?
3. If yes, have you set correctly rich text option in the send mail action on your workflow ?
4. Try to type html message on body email to see if Nintex could send Html mails, for example :
   1. Test
5. If all is OK, could you verify with your IT system if your messaging client is configured to receive HTML messages?

Regards,

Hi Maxime,

please find my answer below in bold font.

let me know if you need other information, thanks A LOT!

Maxime TRIVIDIC 留言: Hi Zoé, Please could you verify this informations on your environment : Have you set correctly rich text option in the SharePoint column ? yes This is a simple mail notification or a task email or other ? just a simple notification email If yes, have you set correctly rich text option in the send mail action on your workflow ? Yes, I did Try to type html message on body email to see if Nintex could send Html mails, for example : Test please find my tests, 1, format the *to do list* in blue 2. remove format If all is OK, could you verify with your IT system if your messaging client is configured to receive HTML messages? this email is only sent to internal staffs (like me), so I think to receive HTML email is not a problem.   Regards,

Hi Zoe,

Nice to see all your requirements are correct, that's a good point.

Unfortunatly, it could not help me because I don't have other ideas for the moment.

I'm going to share your problem with my colleagues and if I have an idea, I come back to you.

Sorry and have a good day.

Regards,

no need to sorry, I truly appreciate your time! Thank you anyway

OMG, it works now!!! THANK YOU

Hi Maxime,

Looks like I overlooked the setting for the source column on SharePoint, after I follow Ruelle's instruction given below I solve my headache.

Zoe

Hi Zoe,

Nice to hear that. All this time spended for that

Maxime.

I tried to add a column for text, but I don't see the option to specify what kind of text I want to store.