Symptoms

I would like to use synonym to respond via e-mail, with several actions:
TO APPROVE: Use one of the following:
YES / OUI / OK / Validate / Approve / GO
TO REJECT: Use one of the following:
NO / NON / KO / Reject / Refuse /NOGO


I try this http://help.k2.com/onlinehelp/k2blackpearl/icg/current/default.htm#Configure/IntCon_SA_Synonyms.htm but this does not work



I change the file K2HostServer.exe.config with from this
andlt!-- Common configured actions and allowable alternatives --andgt
andlt!--
andltaction value="approve"andgt
andlt/actionandgt
andltaction value="decline"andgt
andlt/actionandgt

andlt/actionsConfiguredandgt
--andgt

to
andlt!-- Common configured actions and allowable alternatives --andgt
andltaction value="approve"andgt
andltsynonym value="approved"andgtandlt/synonymandgt
andltsynonym value="YES"andgtandlt/synonymandgt
andltsynonym value="OUI"andgtandlt/synonymandgt
andltsynonym value="OK"andgtandlt/synonymandgt
andltsynonym value="Validate"andgtandlt/synonymandgt
andltsynonym value="Approve"andgtandlt/synonymandgt
andltsynonym value="GO"andgtandlt/synonymandgt
andlt/actionandgt
andltaction value="decline"andgt
andltsynonym value="declined"andgtandlt/synonymandgt
andltsynonym value="reject"andgtandlt/synonymandgt
andltsynonym value="rejected"andgtandlt/synonymandgt
andltsynonym value="NO"andgtandlt/synonymandgt
andltsynonym value="NON"andgtandlt/synonymandgt
andltsynonym value="KO"andgtandlt/synonymandgt
andltsynonym value="Refuse"andgtandlt/synonymandgt
andltsynonym value="NOGO"andgtandlt/synonymandgt

andlt/actionandgt

andlt/actionsConfiguredandgt

But this do not work in the mail , i receive the following mail :
You may try one of the configured actions:
? Checked
? Reject


If i try to reply to YES or Approve or OK ... it doesn't work .. 'The K2 server did not understand your response for the worklist item.'

The mail only accept 'Checked or reject'

This value are the outcome of my workflow in K2 studio .. I have to add outcome for other way to reply ?

I restarded the K2 service and K2 machine.


Do you know the origin of the problem?

 

Diagnoses

Finally we check and the issue didn't work with the action itself too (not only the synonym not working)
 

Resolution

Go to the process, double click on the corresponding "Default Client Event", click on Next, Next, Next and select the corresponding Action with issue and Click on button Edit, then tick the check box "Make this action available without opening the work item"