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How to get access to the Knowledge Center

UPDATED

PRODUCT
K2 blackpearl
K2 connect
K2.net 2003
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

 

Introduction

The K2 Knowledge Center is designed to be a one-stop shop for all information about K2 products for our customers. You must have an active K2 Customer Portal Account to access this information. If you are not a current customer and would like more information about K2, please visit www.k2.com for additional information that does not require an account to access.

If you do not have access to the articles on the Knowledge Center, there could be a few causes:

  1. You are not logging in with your K2 Customer Portal Account
  2. You are trying to access content that you do not have permission to view
  3. You do not have a K2 Customer Portal Account

These causes and their solutions will be discussed next.

 

 

You are not logging in with your K2 Customer Portal Account

When you access the K2 Knowledge Center, you will need to log into the site at the top, as shown below:

Be sure to log in with your K2 Customer Portal Account. This will ensure that you see the appropriate content based on the products that you have access to. If you have forgotten your Portal Account password, click on the Forgot Password link. This will allow you to reset the password based on the e-mail address associated with your K2 Customer Portal Account.

 

You are trying to access content that you do not have permission to view

Because access to the content on the K2 Knowledge Center is based on your K2 Customer Portal Account, you may be trying to access content that is not available to you. If you have any questions about your access based on your Portal Account, please contact your regional sales representative.

 

You do not have a K2 Customer Portal Account

If you do not have a K2 Customer Portal Account, contact your company K2 representative, who can request a new account for you through the Customer and Partner Portal. If you are a new customer and do not have access to the Customer and Partner Portal, contact your regional sales representative and they will be able to set up an account for you.

 

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