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how to Disable all escalations on a process

  • October 23, 2012
  • 1 reply
  • 4 views

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I have been struggling to find a way to disable escalations on a process


I have rebuilt the process with no / changed escalation and deployed it, however, this does not affect the existing instances.


I know this violates the K2 fundamentals that the basic structure of a process should not get altered for an instance after it has been initiated, but there should be some way to disable / kill escalations on existing instances


would really appreciate any help on this.


 

1 reply

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  • Rookie
  • October 25, 2012

unsupported, test in QA only


k2.dbo_esc stores the escalations,   ruleid points to   k2.dbo._code


maybe update the escalation code to do nothing