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Symptoms
How to change password of service account.

 

 

 

Diagnoses
Things that he should be noted it is need to modify K2 Service account password

 

 

 

Resolution
The K2 Service account credential can be changed via Blackpearl Setup Manager. Most of the existing K2 customers are sharing the K2 Service account as the app pool credentials for Workspace, designer and runtime sites as well.

 

Hence, there is a need to re-run the SmartForms Setup Manager to modify the app pool credentials as well.

 

 

 

In Summary:-

 

 

 

1) Run Blackpearl Reconfiguration from Setup Manager to modify the Service account credential and App Pool Credentials

 

 

 

2) Run Smartforms Reconfiguration from SmartForms Setup Manager to modify the App Pool Credentials for both Designer and Runtime

 

 



 

After following the procedure above, I can no longer refresh any service connections in the smartobject tester. Also any smartobjects associated with the service account no longer work. Any information on where to start longer would be great.  Thanks

We have changed the password on our K2 system, But getting below error while accessing the site Error : A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond load ballanced :5555 Event logs: An unexpected failure was encountered when contacting SharePoint to get information from the group provider mView Bug Contest: Server was unable to process request. ---> Object reference not set to an instance of an object. ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Object reference not set to an instance of an object. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
We have changed the password on our K2 system, But getting below error while accessing the site Error : A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond load ballanced :5555 Event logs: An unexpected failure was encountered when contacting SharePoint to get information from the group provider mView Bug Contest: Server was unable to process request. ---> Object reference not set to an instance of an object. ---> System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Object reference not set to an instance of an object. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) Need your kind help on this

Please see the latest update on this:

http://help.k2.com/support-services/kbt137088 

 

Bashar Adas

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