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Hi,

I guess this thread is going to be an open question to Nintex employees actually. Sorry to post here but I believe it will benefit all Nintex users, rather than sending a one-to-one message to my regional partner contact.

 

As you know yesterday 5th November 2015 after 3pm GMT, Nintex Forms for Office 365 had an issue and as a consequence no forms could load up.

One of my developers reported me the issue and I checked https://status.nintex.com/  and nothing was reported.

We therefore checked 2 different tenants that we have accessed to and confirmed that it was not an isolated case, so we then email support@nintex.com and actually got a response within minute informing us that they were aware of an issue and currently investigating.

 

So the question I would like to put in the open is simple:

How do we know if all Nintex services are up and running ?

 

Clearly the site https://status.nintex.com/  is not quite dynamic since it was all showing green when Forms should have ben in red. (one would think there is a http request regularly making a call to a web services and displaying the RAG depending on the response)

also we usually check on Twitter to see if others are reporting issues and I noticed that NintexSupport twitter account is not posting very often, at least not when major incident.

 

Thank you in advance for the information,

François.

Perhaps this could an enhancement, but I that the Nintex Status is informing services status that has nothing to do with the last day issue.

This issue was informed on the home page of this Community Site.

Thank you for this clarification Frank Field​, I did check the homepage of the community and could not see an obvious "service status" or similar. May be I only check the HOME and not the NEWS tab.

Do you have confirmation whether https://status.nintex.com​ is not updated anymore ? For now we cannot trust it anyway.

any update on this service status check ?

(currently experiencing connection error, from various location and browsers...)

Thank you. 

Although I did open the Status page and it was showing "All Systems Operational"
And still is today. 

It may have shown a message a few hours ago between the time o logged an issue and the resolution but still we cannot see the history, it just looks "operational" all the time. 

We really need to keep history on that page just like Officd 365 does. 


For instance if a client tells me that they experience issues 12 hours ago: there is no way I can confirm.  

Just found the link at bottom of page to History. So that's fine.

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