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Hi,

 

I am getting timeout error when sending an e-mail through K2 smartform. 

When I trigger an email from Workflow it is working fine, but when I try to use it through smartform using "Send an e-mail" action it is giving me the error.

Please find the attachment for the error detail.

Need pointers to resolve the issue.

 

Thanks,

Chetan


14070iF3CC7A9DDC4F1AFA.png

Please check the "Mail Server" field in the environment library, does this value seem to be the correct SMTP server?  Please update if necessary.


 


 11585i66B2230CB52C6F4E.png


 


Additionally, are you able to send email via telnet from the K2 server?  As per:


 


https://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx


 

Hi Chetan,

 

Can you please attach an image of the email action configuration?

Hi,

 

Thanks for the quick reply.

Now I am geting SMTP server requires a secure connection error.

Plesae find the attached for the image.

 

Thanks,

Chetan


11862i6BCAEC8FD2A33E50.png

What change was made?


 


Are you using an in-house SMTP server? If so, does it support TLS?


 


Are you also able to send an email via cmd?


https://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

Hi,

 

Thanks Tin and Mustafa. :)

The issue is resolved now.

It was due to the some access issue in-house SMTP server.

 

Thanks,

Chetan.

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