Symptoms
GetLayoutXML not executing.
Diagnoses
Need to alter authentication with in IIS Manager.
Resolution
Called and talk to customer. Customer advised ticket can be closed.
Issue: GetLayoutXML method returning Error 302. Having problem with a K2 service method - GetLayoutXML as we did a while ago.
Resolution:
Primary Error: Authentication was changed (confirmed) within IIS to Windows Authentication with NTLM Negotiate providers. This was done in DEV, and not PROD (recently corrected).
Customer code in the DEV was pointing to the PROD web service, but getting data from the DEV DB. This has also been updated.
Secondary Error: Customer fixed DEV code so the DEV traffic does not use the web service from PROD, and all traffic stays in DEV but when we try and add a reference to http://__________________.asmx it just keeps prompting for username and password and will not add the reference to there code but if we use the IP of the server instead of computer name it works. http:_______________.asmx.
