I have some workflows with Flexi Tasks, setup as Lazy Approvals. We have decided that we need to add some reminders as users are not responding to the emails in an appropriate time frame. I am good with setting up the time and number of reminders. What I am not sure on is the Subject/Body. Can I leave these fields blank? If I do, will it just resend the Subject/Body in the main section of the Flexi Task? If not, what is the best way to get the user to respond to the Lazy Approval flexi-task? If they get the reminder email, will they be able to respond to that email, or will they need to go find the original email and respond to that one? If they need to respond to the original, is there anyway in the reminder setup tab I can put in the body when the original email was sent?
Flexi Task Reminder Setup
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+11What I am not sure on is the Subject/Body. Can I leave these fields blank?
You have to configure these fields again for the Reminder notification. You can copy the text from the task notification here. Make sure to reconfigure the link to the task. In your case as it is Lazy approval, you do not need to include that as well.
If they get the reminder email, will they be able to respond to that email, or will they need to go find the original email and respond to that one?
They will be able to respond to the reminder itself. They do not have to respond to original email.
Hope that helps.
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