At times it may be necessary for support to gather more information regarding internet traffic in your environment to help in the troubleshooting process. One tool that is used is called Fiddler, this tool is used to help monitor internet traffic and can give some very important clues as to why you are running into specific issues. In the case that support asks you to run Fiddler it would help if the program is already installed on your computer and is ready for use. The following link is for the Fiddler download:
After you have installed this program you only need to follow the directions given to you by support on how to use the program.
