Symptoms

Event ID 64007
 

Diagnoses

_1
We are suddenly seeing a lot of errors on the blackpearl server around getting users and groups. This is causing authentication issues with SmartForms. Below are some examples:

64007 Provider did not return a result for K2:DENALLIXAdministrator on GetUser
64010 The Identity User:K2:DENALLIXAdministrator, does not appear to be discoverable or does not exist.

When attempting to refresh this User using the Identity Refresh Tool, the user is disabled in the eIdentity].]Identity] table although the account is still activevalid in AD.

_2
The following errors was also logged, although there does not seem to be any negative impacts:

64005 Failed to resolve '0': .

64007 The INSERT statement conflicted with the CHECK constraint 'CK_Identity_Identity_FQN'. The conflict occurred in database 'K2', table 'Identity.Identity', column 'FQN'.
The statement has been terminated.

28018 K2:DOMAINUSER does not have permissions to open the process

24411 K2:DOMAINUSER from ***** is not allowed to open the worklist item with SN=734_38
 

Resolution

_1
This is a bug that will only occur for certain environment. A coldfix was provided and applied to resolve this issue. Please log a support ticket if you are experiencing similar symptoms.

_2
This ticket was associated with an existing tfs for further investigation. These errors does not have any negative impact nor prevent users from interacting with workflows.