Hi All,
Is this possible in K2.NET SP4:
I have a group by the name of "GROUP1". "GROUP1" has 5 users. No user has any manager.
GROUP1 has a manager.
Can I have a flow like this :
A worklist is assigned to GROUP1. If any of the user belonging to GROUP1 is unable to act on the worklist within let say 15 seconds, then the task should appear in the worklist of manager of GROUP1 through escalation.
The relations are maintained in SQLUM.
Pls reply ASAP.
Urgent.
Thanks and Regards.
This is possible.
You need to use the 'Redirect' escalation and modify the escalation action to lookup the manager in the SQL table and redirect the task(s).
HTH
Hi Conradk2,
Thanks a lot for replying.
As per my knowledge, I think Redirect Escalation cannot be implemented using SQLUM. I have tried that many times but I am not able to do so.
Can U suggest a way to do it please ?
Hi blake,
Thanks a lot for replying.
As far as I know, SQLUM has 3 tables viz., K2users, K2groups and K2usergroups. The Table K2groups has 3 fields namely GroupID, Group Name and GroupDescription. There is no field called GroupManager. So even if I use Redirect Escalation, I think it won't work.
Is there any other alternative? Moreover Redirect Escaltion does not support SQLUM.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.