Error when adding nintex app - both Forms and Worflow to site - SharePoint Online

  • 14 January 2020
  • 8 replies

Badge +3

Hi All,
Not used this forum before but hope to get some answers from Nintex support
When i try to add a new app to my site and i have tried it on other sites i get error

Sorry , Something went wrong
An unexpected error has ooccured

I have sites that i have installed the apps before and they are still working as expected
snippet image error attached..

Any ideas what could be wrong? Or where should i be looking since no meaningful particular error

Thanks in Advance

8 replies

Userlevel 6
Badge +22
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Thanks Simon.

Any update with this issue?

Userlevel 6
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Nintex has escalated this issue as high as we can within Microsoft. This is a big issue as Nintex is unable to distribute our apps to new and existing customers so its a priority.
Badge +3

Thanks Simon for the reply.
Hope they sort this out asap....


Userlevel 6
Badge +22

Thank you for waiting.
The issue of adding the Nintex apps in O365 has now been resolved.
If for some reason you are still having issues adding the Nintex forms or Nintex workflow to your tenant please contact Nintex support

We apoligise for the inconvenience.
Badge +3

It looks like this has reared it’s ugly head again.

What did MicroSoft do to resolve it?

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and now it’s miraculously fixed itself 🤔


Make sure you have the necessary permissions to add applications to the SharePoint site. If you see "Request" instead of "Add", you need to get permission from the SharePoint administrator. Ensure that the Nintex Forms app is installed before adding the Nintex Workflow for Office 365 app, as it is required to create custom task forms in workflows. If it doesn't work, you need to relax for example and everything will be fine. Look through the SharePoint ULS logs for specific error messages that can give you more information about what is going wrong. Review the Nintex installation guide for detailed instructions and troubleshooting tips.