Symptoms

Error: Service was unable to process request
 

Diagnoses

When having created a ServiceInstance to an EndPoint Webservice. The creation of the service instance and smartobjects seem to be fine but when having to test the smartobject you receive the following error.

"Server was unable to process request The source was not found, but some or all event logs could not be searched. Inaccessible logs: Security.

Service: endpointsWebService
Service Guid: c087ec38-3e57-45c5-ab0b-5b4b3ee5be39
Serverity: Error"


The event viewer has the following log:
-
-

10702
2
0
0x80000000000000

5755431
Application
*******/*****


-
10702 Retrying the EndpointsWebService Service Instance as the K2 Service Account did not resolve the issue. Server was unable to process request. ---> The source was not found, but some or all event logs could not be searched. Inaccessible logs: Security.




 

Resolution

Directly accessing the server that is hosting the end point service, upon IIS and the web service application pool, changing the identity of the application pool to use the service accounts credentials as this is the account that is being used in this scenario.

After this perform an IIS reset and retest the smart object in question within the tester tool.