Symptoms
Error on one of the K2 Production Nodes when user clicks on the K2 for SharePoint icon on a list or library from SharePoint Online
Diagnoses
One of the nodes within the environment gives the following error when the user clicks on the K2 for SharePoint link from a list or library from Office 365.
Only one node is affected and it was the first node which was installed and configured when moving recently to our new infrastructure.
The error is stated below:
Server Error
The file '/Designer/ArtifactPage/ArtifactPage.aspx' does not exist.
More Details
at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound)
at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp)
at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Booleanand completedSynchronously)
Resolution
Uninstalling and reinstalling K2 Blackpearl is a viable option here. If this is done please do bare in mind if you had any coldfixes on the server before uninstalling, this would be have to be reapplied.
After this you should see the missing files be placed in their respective directories.
A repair would also be a viable option, but again the cold fixes would have to be reapplied here.
