Symptoms
Email "reply to" field
Diagnoses
Is there a way to change the "reply to" field to remove the appit.com email address so when a workflow sends out an email, it is removed when the recipient hits "reply all"
Resolution
It was discovered that when any emails that were replied to using the "reply all" option that the K2 server would return an error asking for an ID which did not exist. Awhile on call with customer I asked if we could take a look at a rule on a new form firing their email workflow off. In this rule I noticed that in the specify workflow section that the customer did have the correct workflow called but was also trying to pull in an ID Text Box in the Folio field. This is the most likely culprit that was causing the error that the customer was seeing because there was no data that was able to be pulled into this workflow. I had the customer remove this field and the issue didn't occur again.
