Symptoms

Hi,

We are facing an issue. Plz see attached an example of our workflow event from the test server. We have two users in a K2 role. We are using this role to send emails to all members of the role on a particular event by using Email Activity in the workflow (in the To field). Strangely, it is only sending email to first member in the role (in alphabetical order). The other member is not in the list.

Plz check and advise.

Thanks
Naweed
 

Diagnoses

customer closed the ticket after attaching a document containing images of the filter options window that appears when opening the Input Mapping window as a result of double clicking the "To" field containing the "k2 users and groups get email for role users email".

as shown in https://help.k2.com/onlinehelp/k2blackpearl/userguide/4.6.7/webframe.html#users_and_groups_-_list_method.html
 

Resolution

Customer closed the ticket after attaching a document containing images of the filter options window that appears when opening the Input Mapping window as a result of double clicking the "To" field containing the "k2 users and groups get email for role users email".

as shown in https://help.k2.com/onlinehelp/k2blackpearl/userguide/4.6.7/webframe.html#users_and_groups_-_list_method.html