Dears,

I would like to share this situation in my job, and please i need the best solution we can apply.

The situation is how can i escalate (By sending email) process instance to the Manager of Activity Destination User when the user doesn't respond or take action during a specific period, i mean how can i get the manager of activity destination user not Initiator user?

for example: when employee X initiate process then it goes to HR Officer and he doesn't respond during a specific period it should go to HR Officer Manager.

Thanks,

Omar