Hi,
I am wanting to create dynamic escalations. I have read a few posts on this already, but can't quite see how I am going to achieve this.
What have I done so far and what setup do I have?
I am using winforms (C#) with Blackpearl.
I have managed to get a workflow started (using smartobjects) and moved on one step depending on the result of a another Windows form.
I have created 4 fields at the process data level (EscalationDays, EscalationHours, EscalationMinutes and EscalationSeconds). As I see it, these fields are unique for every worklist that is created and in the absence (or so I believe) of any higher level fields, decided to set these fields from another static source (eg smartobject) everytime a worklist is created and link the escalation day, hour, minute and second fields to these newly populated fields.
My questions are:
Is this the best way to achieve this?
Could you give me any pointers from here, code samples would be great.
I have doubts that I'm doing this correctly. I've heard of something called the 'Environment Library' which sounds more like it, however, I don't know where this is, or how to interract with it.
Many thanks,
Kevin.
