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During OOF period, tasks are not forwarded/shown to delegated users

  • Nov 29, 2016 6:01 PM UTC
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Symptoms

 


When a user configures OOF to share all tasks to another user, when the first user changes his/her status to OOF, tasks assigned to the target user does not get displayed in their worklist. (This happens using the SmartForms WorkList control.)
 

 

Diagnoses

 


This was a problem with the different times zones the users were in, relative to the time-zone of the K2Server.

 

 

 

This was identitfied as a know bug.
 

 

Resolution

After applying the latest set of rollups to the dev and production environments, the issue was resolved. If you run into this issue on 4.6.11,

 

 

 

Please log a new support ticket and ask for the latest SmartForms rollup.