Hi all -
I have a business app with a lot of roles and a lot of people play the part in a lot of different roles. We currently use escalations to remind folks when they have tasks to do, but it can be quite spastic because some people are very cross-functional and it generates a lot of email.
I was interesting in setting up a process where K2 will basically monitor for these processes (perhaps by folio name) and maybe daily if you have outstanding tasks, it would generate a single email for you letting you know you have work to do, and then maybe include the task listing in the email with a link to get to the worklist.
In this particular application I have a requests table that tracks requests as they come in, and it could definitely be used to do this, but really I would rather rely on the K2 database and what it thinks are actually outstanding, just in case I ever have data integrity issues in the future with my custom table (I don't want to generate this email because a request is int he table that was never updated appropriately - whereas I know if K2 thinks a task is assigned it will be in the worklist).
Does anyone have any tips on how to accomplish this? I don't want to write code.