Symptoms

CRM Service update error
 

Diagnoses

Hi Team,

We have integration with CRM and K2 . we have some entity in CRM like Customer location , that is GUID we are able to create the request first time in CRM but when we are trying to update the GUID From k2 again then we are getting an error for type casting we are not able to update it.

When we are trying to update entity from CRM SQL server then it's working fine . So we are not able to identify where is the error . could anyone please assist on this ?
Please find the attachment of error .
 

Resolution

Labs provided an updated CRM servicebroker dll file that was implemented in the environment that allowed for the applicable GUID ids to be updated via the smartobject tester.