Symptoms

CoSign is not able to locate the reserved label box that holds the CoSign signature. In the Smartform, I have added a label box with text defined as ""[sign10]]" which correlates with the K2 workflow SmartObject method "Signature_Field.Create_from_Anchor". When the form gets submitted, it creates a PDF file on the fly. The workflow event for the PDF activity contains a SmartObject method which also defines one of its properties, Anchor_Text, as ""[sign10]]". Likewise the name property associated with this Anchor_Text is called 'Rejector'. Shouldn't the anchor_text match with what's contained in the PDF alone should allow the subsequent method call "Signature_Field.Sign" to succeed? Currently the workflow errored out that the specific field "Rejector" cannot be found inside the PDF document inside the "Signature_Field.Sign" event.
 

Diagnoses

The issue is related to Rejecter label control. The problem can be solved by making sure the control is configured correctly.
 

Resolution

The Rejecter label elsign10]] control was set to not visible at the Rejector’s step of the workflow, this caused the Sign SmartObject event to fail, since it couldn’t locate the anchor text. Setting the anchor’s text to show at rejector’s step resolved the issue.