Hi Sharpharp1,

Update the display name for the service account user in active directory or in exchange.

Edit:  I think I see what you're trying to do.  The client event notification won't let you change which email account the task comes from.  You could assign the task and not notify the user, then use an email event, including the serial number, to allow you to configure a different email account to be the source of the message.

Regards,

Mike

Yes, you can change it from environment library

i think it will be easier to create a new AD Account specifically with the name we want.

My question then is, what permissions will i need to assign to this new account to ensure it works for Authorisations via Workflows?

Do i just change the FROM Address in workspace environment or is there more permissions required for it, i.e. in processes?

Thanks

You can use the K2 account only to send email, but you can create the email alias in AD and use that alias in environment library.

Sorry can you explain how that works?

You're saying, don't create a new account in AD, but an email alias?

You could check with your AD guys and they can create multiple email alias for K2 account and you can use that email alias in environment library.

Did the quick search, I found this video,  https://www.youtube.com/watch?v=0akysQJuQDo would be helfull for your reference.

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