Symptoms

We have the docusign integration with K2 working correctly. The smart objects are available and work fine. However we are unable to use the Docusign events in K2 studio.

E.g when I add the "Create Envelop" docusign event to an activity I get an error saying "SmartObject DocuSign_Template] could not be found".

The Smart objects for Docusign are working correctly, and we are able to use the Smart Objects to perform the Docusign tasks.

 

Diagnoses

If the Service Instance is registered using tooling other than the Features page (Features.Main) such as SmartObject Tester Tool, Workspace or Package and Deployment, the Docusign wizard category will not be added in the web designers in SmartForms and K2 for SharePoint. To enable the wizards that are exposed by feature activation, navigate to the features form (Features.Main) and update the Docusign instance
 

Resolution

Recreate the DocuSign Service Instance via K2 smartfoms resolved the issue