Symptoms

In K2 Workspace, we have configured the K2 User Manager Settings to "Resolve Nested Groups".
We are using the K2 Blackpearl API in a Web application using C_. Specifically the call is
WorklistItem wli = worklistNavigationServiceClient.OpenWorklistItem(workItemSerialNumber, false, true, false, false, false)
... and it is being called using impersonation as MYUSER]

I am getting the error "24411 MYUSER] from MYIP] is not allowed to open the worklist item with MYSN]"
 

Diagnoses

The issue is related to process rights in the K2 Workspace. Admin rights does not necessarily give all the rights associated with the process.

 

Resolution

The issue was resolved by giving the Server Event permission to everyone in Workspace.