Symptoms

I am trying to deploy a package from live into dev but it keeps failing .
 

Diagnoses

we made changes to the config file in the production environment, we have found that the same changes were not in the test environments config file.


The issue here is most likely due to the fact that the development/test environments config file which does not point to the template path i. e productPath="C:Program Files (x86)K2 blackpearlBin" templateConfigFile="" />.

The test environment needs to contain the correct path it needs to look like this:







 

Resolution

We reloved this by adding the missing string and then restarting the k2 service,we ran the package deployment and issue was resolved.


Here is some more info http://help.k2.com/kb001637