Bug Reporting

Hi Richard,

The way to go would be to open a formal support ticket from the Customer and Partner portal. The support consultant will then try to recreate the issue and if at all possible fix it and/or supply a work-around. If it was found to be a product bug by the support consultant, it will be sent to the development team for action and logged as a bug.

Remember - a bug to one client may be a feature to the next. I am not saying that the product has not got any bugs in it but we have seen a lot of cases where certain customers would view something as being a bug while the feature was built into the product by design - due to some other situation/limitation or whatever other reason.

Having said that, the Customer and Partner portal does have a Feedback section (Support | Feedback). This section however is primarily meant for feature requests - what would you like to see in the next major release...

So, if all else fails and you really believe something should be logged as a bug, you are more than welcome to fill out this feedback page on the portal.

Regards,
Ockert

Thanks Ockert - a helpful and swift response as always!

I guess the feed back section is the way to go. The items I am thinking of are nothing that stops me from getting the work done, more annoyances than anything else.

For example, I have seen the Sharepoint Document Event wizard produce code that will not compile due to syntax errors on more than one occasion.

It is naturally not a problem for me to go in and correct this by hand. For this kind of thing, I wouldn't want to tie up your support team. These are just little things that I'm sure you guys would want to look at for the next release or service pack.

So I will use the feedback in the portal!

Thanks again,

Richard

Great stuff!! Yes, the feedback page would be perfect for this.

Thanks,
Ockert