Hi,
I have 10 users in a destination queue. I need a work item to be allocated to one user in the queue not to all the users, on either a random or based on a least case-load basis (workload balancing)
Is what I have described implicit already within K2 or do I need to specify this method. If so How would I.
Many thanks!
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You can use code in the destination rule to do what u need..
when you select use code in Destination rule,
public void Main(ref DestinationRuleContext K2) {
XXX.AssignBySkill(K2);//where XXX is a code module
}
where
AssignBySkill will call a webservice to get the user and allocate as shown below
code in XXX code module
public static void AssignBySkill(DestinationRuleContext K2)
{
string dest=OMS.NewInstance(K2).GetSkillAssignment(K2.ProcessInstance.ID);//call to a webservice
K2.Destinations.Add(DestinationType.User,dest);
}
Hope this is helpful
when you select use code in Destination rule,
public void Main(ref DestinationRuleContext K2) {
XXX.AssignBySkill(K2);//where XXX is a code module
}
where
AssignBySkill will call a webservice to get the user and allocate as shown below
code in XXX code module
public static void AssignBySkill(DestinationRuleContext K2)
{
string dest=OMS.NewInstance(K2).GetSkillAssignment(K2.ProcessInstance.ID);//call to a webservice
K2.Destinations.Add(DestinationType.User,dest);
}
Hope this is helpful
Hi,
As mentioned by Kes you will have to code your Load Balancing logic into the destination rule, whether you use a call to a web service or if you track the next user by means of an external db.
As mentioned by Kes you will have to code your Load Balancing logic into the destination rule, whether you use a call to a web service or if you track the next user by means of an external db.
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