Please confirm the version of K2 are you running? (I am assuming SP4 since you're running MOSS 2007).
There is a hotfix for K2 SP4 to better handle more than 2 domains. Also, you may want to consider:
- Reducing the refresh interval for ADCaching. Default is ot refresh every 10 minutes. This can easily overwhelm any machine for large volume/complex domain conditions if having to traverse/resolve the structure's memberships.
- Reduce the number of domains and slowly add another one by one until the system experiences the symptoms again. This will assist in determining whether the specific domain condition is a factor (user/group volumes, deep nesting, domain/network latency to this domain, etc.) and/or a 'safe' threshold for the short term.
I would also highly recommend opening a support ticket if not already done.
Thanks for the response Dave. I don't know it the hotfix was applied. I will have to talk with our IT guys about that. We are using SP4 and I did change the ADCache a while back to 240 and then start adding domains. I get to the 4th domain and it stops. I will find out about the hotfix.
the SP4 hotfixes are accessible via a link on the Portal's "Downloads" > "Product downloads" > "K2.net 2003" page ("K2.net 2003 wih SP4" section has an obscure "(Click here for K2.net
2003 with SP4 hotfixes)" option.
https://portal.k2workflow.com/downloads/sets/hotfixes.aspx?pid=2
Look at Hotfix 3 (Multi-domain hotfix).
I have added the hotfix to the K2 Server and the issue still resides. Now I am running in console mode hoping to see some type of issue since no error logs are generated when the services stop.
Does it happen when you add a SPECIFIC Domain as the 4th domain or with ANY domain as the 4th domain?
Regards,
Ockert
This happens when adding any domain in the network. Once you get pass 3 domains services will fail after a few hours.
